7B Mill Hill, North West Industrial Estate, Peterlee SR8 2HR
Really poor attitude and service all round. Rang up to ask for an air sensor for my Citroen C3. Immediately met with a bad attitude, 1 word answers and a totally uninterested tone of voice from the man on the phone. After typing something in on his computer, he told me that they would definitely have the part I need. I asked if he was sure it would 100% be a match for my vehicle, to which he sarcastically replied: “well, yeah. It’s only a 1.4 engine. How many different parts do you think there’d be for something like that?” as though I’d just asked the daftest question possible. I explained I don’t know the first thing about cars hence why I simply asked the question for my own reassurance. I said I’d pick it up after work the next day. The next day I arrived. Was met at the counter by the guy I’d spoken to on the phone. Again, attitude. His first words were: “you said you were coming this morning for it”. I didn’t say that at all. Then he brings me the part out. It’s the WRONG part. It has 6 pins, the one I need only has 5 pins. He says “well you should have told me it only had 5 pins, that would’ve helped..” I argued: “Hang on mate, YOU'RE the one who told me that it would definitely be the right part as they're “all the same on these engines”. Maybe the staff who work here should at least know their job before coming across so arrogant and cocky. He goes back out to see if they have the right part on any other cars. I waited half an hour and he never came back in. Then his colleague shouts over to me “we haven’t got that part in mate”. Oh, really? Strange as I was told they would 100% have the right part... Complete waste of my time. Avoid.
